Privacy Policy

• contact persons and representatives of our business clients;
• clients who are private individuals or sole traders; drivers carrying goods covered by our customs services;
• consignors and consignees of goods; job applicants;
• visitors to our website.

• identification data: first name and surname;
• contact data: phone number, e-mail address, messenger account;
• professional data: job title and company name;
• driver data: details of the passport or other identity document, vehicle and trailer registration numbers;
• customs and tax identifiers: EORI number, NIP of a private individual or sole trader; bank account number;
• data contained in invoices, CMR consignment notes and customs documents; for job applicants: data contained in the CV and application;
• for website visitors: technical data such as IP address, browser type and cookie identifiers.

• Answering enquiries and providing consultations — Article 6 (1) (b) GDPR (steps taken at your request before entering into a contract) or Article 6 (1) (f) GDPR (our legitimate interest in replying to messages).
• Preparing offers, concluding and performing contracts — Article 6 (1) (b) GDPR; for contact persons of business clients and for drivers, Article 6 (1) (f) GDPR (our legitimate interest in performing the contract with our client).
• Preparing and submitting customs declarations and other documents to customs, veterinary, phytosanitary and quality inspection authorities — Article 6 (1) (c) GDPR (legal obligations under customs law, including the Union Customs Code) and Article 6 (1) (b) or (f) GDPR.
• Invoicing, accounting and tax obligations — Article 6 (1) (c) GDPR in connection with Polish accounting and tax law.
• Establishing, pursuing and defending legal claims, including debt collection — Article 6 (1) (f) GDPR.
• Sending news and offers about our services — Article 6 (1) (f) GDPR (direct marketing of our own services). We send such messages by e-mail, phone or messenger only with your consent where Polish law requires it (the Electronic Communications Law — Prawo komunikacji elektronicznej). You can withdraw consent or object at any time.
• Recruitment — Article 6 (1) (c) GDPR in connection with Article 22¹ of the Polish Labour Code for the data required by law, and Article 6 (1) (a) GDPR (your consent) for any other data you include in your application.
• Operating and securing the website — Article 6 (1) (f) GDPR. Website statistics (Google Analytics) and measuring and personalising our advertising (Google Ads, including remarketing) — Article 6 (1) (a) GDPR, only with the consent you give in the cookie banner.

• customs authorities: the National Revenue Administration in Poland (KAS), HM Revenue and Customs in the United Kingdom (HMRC), and the customs authorities of Hungary and Slovakia;
• veterinary, phytosanitary and quality inspection authorities;
• providers of IT services that support our work: e-mail and office software, cloud storage, CRM, customs declaration software, website hosting;
• Google Ireland Limited as the provider of Google Analytics and Google Ads, only if you accept analytics and advertising cookies; inspection and survey companies, where a shipment requires it;
• accounting, legal and banking service providers, where needed to perform our obligations;
• courts and other public authorities, where the law requires it.

Messenger providers (WhatsApp, Telegram, Viber) process data you send through their apps under their own privacy policies.

• United Kingdom — on the basis of the European Commission's adequacy decision, renewed on 19 December 2025 and valid until 27 December 2031.
• Ukraine — where the transfer is necessary to perform a contract with you or concluded in your interest, including customs formalities on routes to and from Ukraine (Article 49(1)(b) and (c) GDPR).
• Other countries — some of our IT service providers, including Google, may process data outside the EEA, in particular in the USA. In such cases transfers are based on a European Commission adequacy decision or on standard contractual clauses approved by the Commission.

• customs documents and related correspondence — for the period required by customs law, at least 3 years from the end of the year in which the customs declaration was accepted, and longer if needed until claims arising from the contract become time-barred;
• accounting and tax documents — for the periods required by Polish accounting and tax law, generally 5 years from the end of the relevant year;
• contract data — until claims arising from the contract become time-barred under the Polish Civil Code;
• enquiries that did not lead to a contract — 12 months from our last contact;
• data used for marketing — until you object or withdraw your consent;
• job applications — until the end of the recruitment process; we do not keep CVs for future recruitment;
• website data — cookies as described in section 13 (session cookie until you close the browser, analytics cookies up to 2 years, advertising cookies up to 90 days); statistics in Google Analytics up to 14 months; server logs kept by our hosting provider only as long as needed to keep the website secure and fix technical problems.

You have the right to:

• access your data and receive a copy (Article 15 GDPR);
• have your data rectified (Article 16 GDPR);
• have your data erased (Article 17 GDPR);
• restrict processing (Article 18 GDPR);
• data portability (Article 20 GDPR);
• object to processing based on our legitimate interest, including direct marketing (Article 21 GDPR);
• withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal (Article 7(3) GDPR);
• lodge a complaint with the supervisory authority: the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland.